How Technology elevates the luxury experience at a historic South Beach Hotel and Restaurant
In the heart of the historic Ocean Drive in South Beach sits the iconic Versace Mansion. This hotel and restaurant has been a must-visit stop on many bucket lists and the staff here aims to give each visitor that luxury experience they expect from the Versace brand.
Captain-Manager Abe Rualas has been with the Gianni’s for a long time and knows the experience the guests are looking for. People are coming from all over the world to experience the glitz and glamour of South Beach and where better to have that than at the iconic Versace Mansion. Not only can people come here for a fantastic dining experience, but there is also a hotel where guests can get the full 5-star luxury experience.
Hotel guests get to enjoy eating at the main restaurant, grabbing a drink at the bar, or even ordering directly to their rooms without even having to carry a wallet because Tabit seamlessly integrates the hotel, restaurant and bar to make it a smooth experience.
"Being able to 86 and have the numbers shown of what you have available, has made profits go up and made the kitchen be more effective. And it allows us to understand the service better and allows us to give better service."
Rualas notes that using Tabit been a game-changer not only for the staff, but for the owners and management as well. Managers can now complete end of day reporting with just a few clicks instead of an hours-long process. Owners can use Tabit’s extensive back office capabilities to run reporting comparing last year to this year and project future sales. These are all a recipe for success to a more profitable business.
One of the most significant features that makes Tabit stand out among previous POS systems is the customer support. Rualas says “Tabit, by far is the the best customer service I’ve ever worked with.” Knowing that there will always be someone to answer the phone at any time of day or night gives him and his team the confidence to smoothly turn 300 tables a day.
As Rualas says, “The guests who come to Villa Casuarina want that luxury experience” and Tabit’s integration between the restaurant and hotel helps enhance that experience.
